Delivery assistance and hospital puerperium: Women's satisfaction
DOI:
https://doi.org/10.13037/2359-4330.8139Keywords:
Obstetric Nursing, Humanization Delivery, Parturition, Patient SatisfactionAbstract
INTRODUCTION: The process of labor and birth is a significant moment in women's lives. It is of fundamental importance to conduct research for the elucidation of issues involving the quality of obstetric care in public health services. OBJECTIVES: to evaluate the satisfaction of women with the assistance received in the process of hospital delivery and puerperium. Materials and Methods: cross-sectional observational and quantitative study, carried out with 55 puerperium women in a public maternity hospital in the city of João Pessoa/PB. Data collection was performed with pre-defined questions that assess the care practices and women's opinion about the care received. Descriptive and inferential statistics were used, considering a significance level of 5% (p-value<0.05). RESULTS: satisfaction was higher among more educated women, who had a partner, food, pain relief techniques, privacy and adequate environment, those who breastfed, had skin contact and received information about normal birth procedures. CONCLUSIONS: We seek quality delivery care, where the woman has a sense of belonging to her body and that the care received by health professionals is based on good scientific evidence aiming at the well-being of the woman, the baby and the family. Good obstetric practices can increase women's satisfaction, while interventions without scientific support can lead dissatisfaction of care received during puerperium process.
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