Modeling of processes, decisions and failures: an application in the context of services of the National Student Assistance Policy. Gestão & Regionalidade, [S. l.], v. 39, p. e20237948, 2023. DOI: 10.13037/gr.vol39.e20237948. Disponível em: https://seer.uscs.edu.br/index.php/revista_gestao/article/view/7948. Acesso em: 5 dec. 2025.