POOR COMMUNICATION SKILLS MEANS HIGH RISK FOR AVIATION SAFETY

Autores

  • Isabel Cristina dos Santos USCS
  • Ana Maria Vieira Instituto Tecnológico de Aeronáutica
  • Paulo Renato de Morais Instituto Tecnológico de Aeronáutica

DOI:

https://doi.org/10.13037/gr.vol30n88.2541

Resumo

This article analyses different types of communication in the aviation operational environment. This research has a qualitative approach underlined by a documentary analysis based on national aviation agencies´ reports. Communication is a complex system consisted by verbal, non-verbal, written, spoken and automatic communication. Communication is a crucial factor to manage critical situations. According to the results, the lack of communication skills among individuals involved in air operations contribute for the bulk of accidents and incidents in aviation. Conclusions show that aviation activities require people high skilled in communication as such as technical proficiency. Conclusions also stress the emergency of implementing Communication Skills Training to aviation professionals, in order to develop abilities to detect threats and communicate clearly the need for support to manage risks. It is imperative to certify that all the actions required by the Safety Management System´s philosophy have been implemented to develop safety behavior.

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Biografia do Autor

Isabel Cristina dos Santos, USCS

Administradora, Mestre em Administração pela PUC-SP; Doutora em Engenharia (EPUSP). Professora pesquisadora do Programa de Pós-graduação em Administração da Universidade Municipal de São Caetano.

Ana Maria Vieira, Instituto Tecnológico de Aeronáutica

Comunicadora Social, Mestre pelo Programa de Aeronavegabilidade e Segurança de Voo

Paulo Renato de Morais, Instituto Tecnológico de Aeronáutica

Engenheiro (ITA), Mestre em Pesquisa Operacional (ITA), PhD em Industrial Engineering and Management Sciences - Northwestern University, EUA

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Publicado

29-04-2014