The relationship of Public Service Motivation on job satisfaction
DOI:
https://doi.org/10.13037/gr.vol40.e20248401Keywords:
Public Service Motivation, Job Satisfaction, Structural Equation’s Modeling, Public UniversityAbstract
The objective of this study is to evaluate the influence of the Public Service Motivation on job satisfaction. A Structural Equation’s Modeling was carried out in a Brazilian public university with 7,640 public servants. This study can be considered as a replication. The model that was tested showed that the relationship between the PSM and job satisfaction is positive in the Brazilian context. The results showed that satisfaction is a PSM dependent variable and that the model can be used in mapping the importance that an individual give not only with the relationship between the PSM and job satisfaction but also with each dimension from each construct directing assertively implement Human Resources policies.
Downloads
References
ALMEIDA, D. M. et al. Policiais Militares do estado do Rio Grande do Sul: relação entre Satisfação no Trabalho e Estresse Ocupacional. Administração Pública e Gestão Social v. 10, p. 55-65, 2018. DOI: https://doi.org/10.21118/apgs.v10i1.1366
ANDERSEN, L. B.; KJELDSEN, A. M. How Public Service Motivation Affects Job Satisfaction: A Question of Employment Sector or ‘Public Service Jobs’. In: EGPA CONFERENCE, 32., 2010, Toulouse. Proceedings… Disponível em: https://soc.kuleuven.be/io/egpa/HRM/toulouse/Andersen&Kjeldsen2010.pdf. Acesso em: 22 nov. 2018.
BAGOZZI, R. P.; YI, Y.; PHILLIPS, L. W. Assessing Construct Validity in Organizational Research. Administrative Science Quarterly, v. 36, nº 3, p. 421, 1991. DOI: https://doi.org/10.2307/2393203
BALLART, X.; RICO, G. ‘Public or nonprofit? Career preferences and dimensions of public service motivation’, Public Administration, v. 96, nº 2, p. 404–420, 2018. DOI: https://doi.org/10.1111/padm.12403
BELLE, N.; CANTARELLI, P. Monetary Incentives, Motivation, and Job Effort in the Public Sector: An Experimental Study With Italian Government Executives. Review of Public Personnel Administration, v. 35, nº 2, p. 99-123, 2015. DOI: https://doi.org/10.1177/0734371X13520460
BIZARRIA, F. A. et al. Análise estrutural de relações entre motivação, satisfação e sugestões. BASE – Revista de Administração e Contabilidade da Unisinos, v. 15, p. 82-94, 2018. DOI: https://doi.org/10.4013/base.2018.152.01
BLOCK, J.; KUCKERTZ, A. Seven principles of effective replication studies: strengthening evidence base of management research. Manag Rev Q, v. 68, p. 355–359, 2018. DOI: https://doi.org/10.1007/s11301-018-0149-3
BOZEMAN, B.; SU, X. Public Service Motivation Concepts and Theory: A Critique. Public Administration Review, v. 75, nº 5, p. 700-710, 2014. DOI: https://doi.org/10.1111/puar.12248
BREAUGH, J.; RITZ, A.; ALFES, K. Work Motivation and Public Service Motivation: Disentangling Varieties of Motivation and Job Satisfaction. Public Management Review, v. 20, nº 10, p. 1423-1443, 2017. DOI: https://doi.org/10.1080/14719037.2017.1400580
BUIATTI, C. L.; SHINYASHIKI, G. T. Gestão de RH no Setor Público: Validação da Escala de PSM – Public Service Motivation. Iberoamerican Journal of Industrial Engineering, v. 3, nº 5, p. 118–139, 2011. DOI: https://doi.org/10.13084/2175-8018.v03n05a08
CHRISTENSEN, R. K.; PAARLBERG, L.; PERRY, J. L. Public Service Motivation Research: Lessons for Practice. Public Administration Review, v. 77, nº 4, p. 529-542, 2017. DOI: https://doi.org/10.1111/puar.12796
DEMO, G.; MARTINS, P. DE R.; ROURE, P. Políticas De Gestão De Pessoas, Comprometimento Organizacional E Satisfação No Trabalho Na Livraria Cultura. Revista Alcance, v. 20, n. 2, p. 237–254, 2013. DOI: https://doi.org/10.14210/alcance.v20n2.p237-254
DOMINGUES, J.; PEREIRA, J. S.; SILVA, T. M.; DELAPEDRA, A. T. F.; PONTES, I. S. Inteligência emocional do funcionário como substituto da liderança transformacional. Revista Ciências Administrativas, [S. l.], v. 24, n. 3, 2019. DOI: https://doi.org/10.5020/2318-0722.2018.7504
DUARTE, R. L.; TEIXEIRA, A.; SOUSA, L. G. A Relação entre a Motivação e a Satisfação no Trabalho dos Servidores Públicos. Revista de Carreiras e Pessoas, v. 9, n. 3, p. 393-413, 2019. DOI: https://doi.org/10.20503/recape.v9i3.41504
FORNELL, C.; LARCKER, D. F. Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, v. 18, nº 1, p. 39, Feb. 1981. DOI: https://doi.org/10.2307/3151312
GERBING, D. W.; ANDERSON, J. C. An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment. Journal of Marketing Research, v. 25, nº 2, p. 186, May 1988. DOI: https://doi.org/10.2307/3172650
HAENLEIN, M.; KAPLAN, A. M. A Beginner’s Guide to Partial Least Squares Analysis. Understanding Statistics, v. 3, nº 4, p. 283-297, 2004. DOI: https://doi.org/10.1207/s15328031us0304_4
HAIR JR., J. F. et al. Multivariate Data Analysis. 7th ed. Harlow: Pearson Education, 2014.
HOMBERG, F.; MCCARTHY, D.; TABVUMA, V. A Meta-Analysis of the Relationship between Public Service Motivation and Job Satisfaction. Public Administration Review, v. 75, nº 5, p. 641-779, 2015. DOI: https://doi.org/10.1111/puar.12423
IOANNIDIS, J. P. A. Why Most Published Research Findings Are False. PLoS Medicine, v. 2, n. 8, p. e124, 30 ago. 2005. DOI: https://doi.org/10.1371/journal.pmed.0020124
KAIPENG, G.; JUN, M.; XUEFEI, D. Research on the Impact of Public Service Motivation on Job Satisfaction: Taking the Chinese Civil Servants for Example. In: International Conference on Public Management, 2014. Proceedings… [S.l.]: Atlantis Press, 2014. Disponível em: http://download.atlantis-press.com/php/download_paper.php?id=13392. Acesso em: 10 nov. 2017. DOI: https://doi.org/10.2991/icpm-14.2014.49
KIM, S.; VANDENABEELE, W. A Strategy for Building Public Service Motivation. Research Internationally. Public Administration Review, v. 70, nº 5, p. 701-709, 2010. DOI: https://doi.org/10.1111/j.1540-6210.2010.02198.x
KJELDSEN, A. M.; HANSEN, J. R. Sector Differences in the Public Service Motivation – Job Satisfaction Relationship: Exploring the Role of Organizational Characteristics. Review of Public Personnel Administration, v. 38, nº 1, p. 24-48, 2018. DOI: https://doi.org/10.1177/0734371X16631605
KLINE, R. B. Principles and Practice of Structural Equation Modeling. 2nd ed. New York: The Guilford Press, 2005.
LIU, B.; TANG, N.; ZHU, X. Public Service Motivation and Job Satisfaction in China: An Investigation of Generalisability and Instrumentality. International Journal of Manpower, v. 29, nº 8, p. 684-699, 2008. DOI: https://doi.org/10.1108/01437720810919297
LIU, B.; PERRY, J. L. The Psychological Mechanisms of Public Service Motivation: A Two-Wave Examination. Review of Public Personnel Administration, v. 36, nº 1, p. 4-30, 2016. DOI: https://doi.org/10.1177/0734371X14549672
MEC/CAPES. (2015). Conferencistas problematizam transformações do ensino superior. Seminário internacional. Acessed Mar 22, 2019. http://www.capes.gov.br/sala-de-imprensa/noticias/7525-conferencistas-estrangeiros-problematizam-transformacoes-do-ensino-superior
MIAO, Q. et al. Public service motivation and performance: The role of organizational identification. Public Money & Management, v. 39, n. 2, p. 77, [s.d.]. DOI: https://doi.org/10.1080/09540962.2018.1556004
NHEDE, N. T. The role of leadership in fostering public service motivation in post-conflict states. International Journal of Management Practice, v. 12, n. 1, p. 81–93, 2019. DOI: https://doi.org/10.1504/IJMP.2019.10017277
NUNNALLY, J. C.; BERNSTEIN, I. H. Psychometric theory. New Delhi: Tata Mcgraw-Hill Ed, 1994.
PAIVA, L. E. B. et al. Percepção da influência das políticas e práticas de recursos humanos na satisfação com o trabalho. Revista Pensamento Contemporâneo em Administração, v. 11, n. 1, p. 55, 11 abr. 2017. DOI: https://doi.org/10.12712/rpca.v11i1.843
PERRY, J. L. Is Public Administration Vanishing? Public Administration Review. v. 76, p. 211-212, 2016. DOI: https://doi.org/10.1111/puar.12534
PERRY, J. L.; WISE, L. R. The Motivational Bases of Public Service. Public Administration Review, v. 50, p. 363-373, 1990. DOI: https://doi.org/10.2307/976618
PERRY, J. L., HONDEGHEM, A.; WISE, L. R. Revisiting the Motivational Bases of Public Service: Twenty Years of Research and an Agenda for the Future. Public Administration Review, v. 70, p. 681-690, 2010. DOI: https://doi.org/10.1111/j.1540-6210.2010.02196.x
PODSAKOFF, P. M. et al. Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies. Journal of Applied Psychology, v. 88, nº 5, p. 879-903, 2003. DOI: https://doi.org/10.1037/0021-9010.88.5.879
QURATULAIN, S.; KHAN, A. K. Red Tape, Resigned Satisfaction, Public Service Motivation, and Negative Employee Attitudes and Behaviors: Testing a Model of Moderated Mediation. Review of Public Personnel Administration, v. 35, nº 4, p. 307-332, 2015. DOI: https://doi.org/10.1177/0734371X13511646
RIPOLL, G.; RITZ, A. Public Service Motivation and Human Resource Management. In: STEIJN, B.; KNIES. E. (Org). Research Handbook on HRM in the Public Sector, Edward Elgar, p. 245-259, 2022. DOI: https://doi.org/10.4337/9781789906622.00027
RITZ, A.; BREWER, G. A.; NEUMANN, O. Public Service Motivation: A Systematic Literature Review and Outlook. Public Administration Review, v. 76, n. 3, p. 414–426, 4 jan. 2016. DOI: https://doi.org/10.1111/puar.12505
RITZ, A. et al. Public service motivation and prosocial motivation: two sides of the same coin? Public Management Review, p. 1–25, 2 abr. 2020.
SCHOTT, C. Reality Shock and Public Service Motivation. Global Encyclopedia of Public Administration, Public Policy, and Governance, p. 1–4, 2019. DOI: https://doi.org/10.1007/978-3-319-31816-5_3662-1
SCHOTT, C.; STEEN, T.; VAN KLEEF, D. D. Reality Shock and Public Service Motivation: A Longitudinal, Qualitative Study Among Dutch Veterinary Inspectors. International Journal of Public Administration, v. 42, n. 6, p. 468–481, 19 jun. 2018. DOI: https://doi.org/10.1080/01900692.2018.1485044
SIQUEIRA, M. M. M. Satisfação no trabalho. In: SIQUEIRA, M. M. M. (Org.). Medidas do comportamento organizacional: ferramentas de diagnóstico e de gestão. Porto Alegre: Artmed, p. 265-273, 2008.
SIQUEIRA, M. M. M.; GOMIDE JR., S. Vínculos do indivíduo com o trabalho e com a organização. In: ZANELU, J. C.; BORGES-ANDRADE, J. E; BASTOS, A. V B. (Org.). Psicologia, organizações e trabalho no Brasil. Porto Alegre: Artmed, p. 300-328, 2004.
TRALDI, M. F.; FIUZA, G. Comprometimento, bem-estar e satisfação dos professores de administração de uma universidade federal. REAd, v. 72, p. 290-316, 2012. DOI: https://doi.org/10.1590/S1413-23112012000200001
VANDENABEELE, W. The mediating effect of job satisfaction and organizational commitment on self-reported performance: more robust evidence of the PSM – performance relationship. International Review of Administrative Sciences, v. 75, nº 1, p. 11-34, 2009. DOI: https://doi.org/10.1177/0020852308099504
VANDENABEELE, W. Explaining Public Service Motivation: The Role of Leadership and Basic Needs Satisfaction. Review of Public Personnel Administration, v. 34, nº 2, p. 153-173, 2014. DOI: https://doi.org/10.1177/0734371X14521458
VANDENABEELE, W.; SKELCHER, C. Review: Public service motivation – practical problems, scientific evidence and the role of a research community. Public Money & Management, v. 35, nº 5, p. 321-328, 2015. DOI: https://doi.org/10.1080/09540962.2015.1061165
VANDENABEELE, W.; RITZ, A.; NEUMANN, O. Public Service Motivation: State of the Art and Conceptual Cleanup. The Palgrave Handbook of Public Administration and Management in Europe, p. 261–278, 29 nov. 2017. DOI: https://doi.org/10.1057/978-1-137-55269-3_13
VANDENABEELE, W.; BREWER, G.A.; RITZ, A. Past, Present, and Future of Public Service Motivation Research. Public Administration Review, v. 92, nº 4, p. 779-789, 2014. DOI: https://doi.org/10.1111/padm.12136
VANDENABEELE, W. et al. Public Service Motivation and Job Satisfaction in Various European Countries: A Tale of Caution and Hope. In: TRIA. G.; VALOTTI, G. (Ed.). Reforming the Public Sector: How to Achieve better Transparency, Service, and Leadership. Washington D. C.: Brookings Institution Press, 2012. p. 68-95.
VESPASIANO, C. S.; MENDES, A. C. B. Bem-estar no trabalho, comprometimento e satisfação de servidores técnico-administrativos com sua atividade. Práticas em Gestão Pública Universitária, v. 1, n. 1, p. 81–101, 26 maio 2017.
ZHU, C.; WU, C.; YAN, M. Evidence of Public Service Motivation and Job Satisfaction of Public Sector Employees in China. Business and Public Administration Studies, v. 8, nº 1, p. 34-47, 2014.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Kelle Dos Santos Carvalho, Jefferson Lopes La Falce, Ernst Verwaal, Ludmila Vasconcelos Machado Guimarães (Autor)
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Autores que publicam nesta revista concordam com os seguintes termos:
- Autores mantém os direitos autorais e concedem à revista o direito de primeira publicação, com o trabalho simultaneamente licenciado sob a https://creativecommons.org/
licenses/by-nc-nd/4.0/, permitindo o compartilhamento do trabalho com reconhecimento da autoria do trabalho e publicação inicial nesta revista. - Autores têm autorização para assumir contratos adicionais separadamente, para distribuição não-exclusiva da versão do trabalho publicada nesta revista (ex.: publicar em repositório institucional ou como capítulo de livro), com reconhecimento de autoria e publicação inicial nesta revista.
- Autores têm permissão e são estimulados a publicar e distribuir seu trabalho online (ex.: em repositórios institucionais ou na sua página pessoal) a qualquer ponto antes ou durante o processo editorial, já que isso pode gerar alterações produtivas, bem como aumentar o impacto e a citação do trabalho publicado (Veja O Efeito do Acesso Livre).